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Return Policy

Merchant: Phefxirevork, 720 Hay St, Perth WA 6000, Australia.

Last updated:

Cooling-off and hygiene

Food supplements in sealed packaging may be returned within fourteen days if unopened and undamaged. Opened units are non-refundable unless a manufacturing defect applies.

Defective items

If capsules appear discoloured, smell unusual, or packaging arrives crushed, halt use and send photographs plus batch numbers via the contact workflow on the home page.

Refund method

Approved refunds return to the original payment channel within ten business days after warehouse inspection. Shipping costs follow Australian Consumer Law outcomes.

How to start a return

Include your request ID, reason code, and whether you prefer replacement or reimbursement. Our team emails a return merchandise authorisation before you ship anything.

International orders

Customs charges, duties, and carrier storage fees remain your responsibility if you refuse delivery without following this policy.

Regional consumer protections

Mandatory refund, replacement, and cooling-off entitlements depend on where you reside and how consumer law classifies distance sales of food supplements. If a non-waivable rule in your country or U.S. state offers stronger protection than this summary, that rule prevails for qualifying consumers.

Further assistance

Privacy practices during returns reference the Privacy Policy. Disputes first follow the Terms of Use escalation path.